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Mom, follow the instructions below to send me an invitation to log onto your computer and help:  
You probably have an icon like this at the bottom of your desktop, double click it.
( Let me know if you DO NOT have this icon )
 
   
You will get a window like the one below, choose "Invite someone you trust to help you":  
 
   
Then choose "Use email to send an invitation":  
 
   
You will get a pop-up window like this with a password in it, you will need to get the password to me, preferably by e-mail:  
 
   
You will also get a window like this below, your e-mail program will open, you will need to put MY e-mail address ( shown in red below ) then "Send" me the e-mail. I would NOT put the password in this e-mail, but manually send another with it to me.